Privacy Policy

Effective Date: November 2025

This Privacy Policy explains how Vivosse™ ("we," "us," or "our") collects, uses, shares, and protects your personal information when you interact with our website, services, and products, including the purchase and use of Vivosse skincare devices.

By using our website or making a purchase, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

This may include:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number (for SMS updates or account notifications)

  • Account login credentials

  • Support messages or survey responses

B. Payment Information

Payments are processed securely through Stripe, Shopify Payments, and PayPal.
We do not store or have access to your full credit card number, expiry date, or CVV.

C. Automatically Collected Data

When you browse or shop on our site, we automatically collect:

  • IP address

  • Device information

  • Browser type

  • Pages visited

  • Time spent on the site

  • Approximate location (city/region)

D. Cookies and Tracking Technologies

We use:

  • Google Analytics

  • Meta (Facebook) Pixel

  • TikTok Pixel

  • Klaviyo tracking

  • Shopify platform cookies

These help us improve website performance, measure marketing impact, and personalize your experience.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Send order confirmations, shipping updates, and receipts

  • Provide customer support

  • Improve website performance and product offerings

  • Personalize content and product recommendations

  • Prevent fraud or unauthorized activity

  • Run advertising, retargeting, and promotional campaigns

  • Send email and SMS marketing (only with your consent)

3. Marketing Communications

With your permission, we may send:

  • Product updates

  • Exclusive offers

  • Skincare tips

  • Reminder emails or SMS messages

You may opt out at any time by:

  • Clicking “unsubscribe” at the bottom of emails

  • Replying STOP to SMS messages

  • Contacting us at admin@vivosse.com

    4. Sharing of Information

We do not sell or rent your personal information.

However, we may share information with trusted service providers, such as:

Category Examples
Payment Processors Stripe, Shopify Payments, PayPal
Email/SMS Providers Klaviyo, Twilio
Advertising Partners Meta Ads, TikTok Ads, Google Ads
Fulfillment & Shipping Logistic and warehouse partners
Website Analytics Google Analytics

These partners only receive the information necessary to perform their services and must protect your data.

5. Your Data Rights

Depending on your location (US, Canada, EU, and future international laws), you may have rights to:

  • Request a copy of your data

  • Correct inaccurate information

  • Request deletion of your personal data

  • Restrict or object to data processing

  • Opt out of marketing and cookies

  • Request data portability (transfer of your data)

To exercise these rights, contact us at: admin@vivosse.com

6. Data Storage & Retention

We retain personal data only as long as necessary for:

  • Legal compliance

  • Order record keeping

  • Warranty and support

  • Marketing preferences

You may request deletion anytime.

7. Data Security

We implement industry-standard measures such as:

  • Encryption (HTTPS/SSL)

  • Secure payment gateways

  • Access controls

  • Fraud detection tools

However, no method of transmission or storage is 100% secure.

8. Children’s Privacy

Our website and products are not intended for individuals under 16.
We do not knowingly collect children’s data.
If collected accidentally, we will delete it upon request.

9. International Data Transfers

Because we operate in the United States and Canada and may expand globally, your data may be stored or processed outside your country.
We follow applicable compliance laws, including GDPR, CCPA, PIPEDA, and CAN-SPAM, where applicable.

10. Changes to This Policy

We may update this Privacy Policy as our business evolves.
Revisions will be posted on this page with a new effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: admin@vivosse.com
📍 Company: Vivosse™ (USA & Canada Division)